TipShifts Refund & Cancellation Policy

Version 1.0 — Effective date: July 30, 2026

Provider: TipShifts, a Florida-based sole proprietorship doing business as "TipShifts" ("TipShifts," "we," "us")

This policy is incorporated into the TipShifts Terms of Service (https://tipshifts.com/terms) and should be read together with them; the Terms' refund provisions (Sections 10.3, 11.4, and 17.2) also apply.

1. Plans and pricing

TipShifts is a subscription service billed per Location (each restaurant location you connect is a separate subscription):

All payments are processed by Stripe through Stripe-hosted Checkout and the Stripe Customer Portal. TipShifts never receives, stores, or processes your card details.

2. 30-day free trial

• Every new Location subscription starts with a 30-day free trial. A valid payment card is required to start the trial.
• You will not be charged if you cancel at any time before the trial ends. Cancel on day 30 or earlier and your card is never charged.
• If you cancel during the trial, you keep access until the trial ends, and no charge is made.
• If you do not cancel before the trial ends, your first billing period begins automatically at the end of the trial and your card is charged for the plan you selected.
• The trial end date is shown in the Stripe Customer Portal. We do not currently send a separate pre-charge reminder email.

3. How to cancel

You can cancel any subscription yourself, at any time, without contacting us:

1. Sign in to TipShifts and open the Billing page (or use the billing link in your Stripe receipt emails).
2. Click Manage subscription — this opens the Stripe Customer Portal.
3. Select the subscription (Location) you want to cancel and click Cancel subscription.
4. Confirm. You will receive a confirmation email from Stripe.

Cancellation takes effect at the end of the period you have already paid for. You keep full access until then. You may also email us at hello@tipshifts.com and we will process the cancellation for you.

4. Effect of cancellation

• Your subscription does not renew; no further charges are made.
• Access to the cancelled Location continues until the end of the current paid period (or until the trial ends, if you cancel during the trial).
• Export your reports and data before your access ends. After cancellation, you may request an export of your data for 60 days by emailing hello@tipshifts.com; data retention and deletion after cancellation are governed by the Terms of Service (Section 7.8) and the Privacy Policy (Section 6).

5. Refunds

Monthly plans. Monthly fees are non-refundable once charged. Cancelling stops future charges; the current month is not refunded and you retain access through the end of it.

Annual plans. If you cancel an annual subscription mid-term, you may request a refund of the unused full calendar months remaining in your term, calculated at the annual rate ($899 ÷ 12 ≈ $74.92 per unused full month). The month in which you cancel is not refunded. Refund requests go to hello@tipshifts.com and are issued to the original payment method via Stripe within 10 business days.

Errors and duplicates. Regardless of plan, we will always refund charges made in error (e.g., duplicate charges, charges after a confirmed cancellation). Contact hello@tipshifts.com.

Refunds provided under the Terms of Service. In addition to the above, the Terms of Service provide for a refund of prepaid, unused fees in three specific situations: a material, uncured reduction of the Service's core functionality (Terms § 10.3); termination by you for TipShifts' uncured material breach (Terms § 11.4); and cancellation because of a material adverse change to the Terms (Terms § 17.2).

Statutory rights. Nothing in this policy limits any non-waivable rights you may have under applicable law.

6. Price changes

We may change subscription prices. We will give you at least 30 days' advance notice (by email to your account email and/or an in-app notice) before a price change takes effect, and it will apply only from your next renewal after the notice period. If you do not agree to the new price, cancel before the renewal and you will not be charged the new price.

7. Chargebacks

Please contact us at hello@tipshifts.com before initiating a card dispute — most billing issues are resolved within one business day. If a dispute is finally resolved in TipShifts' favor, reinstatement of any suspended access may be conditioned on payment of the disputed amount plus any dispute fee actually imposed on us by our payment processor (Terms of Service § 6.9).

8. Contact

TipShifts hello@tipshifts.com

End of Refund & Cancellation Policy (Version 1.0).